Home Concierge (13 entries)

• What is a Complete Care Home Maintenance Visit?
  We have taken great care to create a Complete Care Home Maintenance Visit that covers the most important areas of the home that require routine maintenance. Our Premium and V.I.P. ...
• Why maintain my home?
  Your home is both a refuge and a huge asset---probably the most valuable thing you own, in more ways than one. Unfortunately, things can go wrong with houses. They deteriorate if ...
• Why fix something that isn't broken?
  You should keep your home and your household appliances maintained properly for the same reason you change the oil in your car: doing so prolongs the life of your car’s engine. ...
• Why can't I just look in the Yellow Pages?
  Well, you can. But what do you know about the people who are listed there? Are they good? Some of them may be. But sadly there are also ...
• Are you just a referral service?
  Definitely not! Although having access to our network of highly-qualified Service Providers might be considered valuable enough in itself , CHORE Masters also schedules, bills, and guarantees all ...
• What is "The Concierge Approach"?
  "The Concierge Approach" is the way in which CHORE Masters approaches every job with every customer. We schedule, bill, and provide any necessary remediation on projects for our customers. We ...
• Do I get better treatment if I have a higher level of membership?
  No. It would be unthinkable not to give the same high quality service and respect to all our members. However, the higher membership levels (Premium and V.I.P.) recieve priority scheduling, ...
• Why is 24/7 Emergency Support something I should pay for?
  It sounds logical that, if the water heater is leaking, you would just call a plumber. But what if your plumber is busy? How many phone numbers for other ...
• What is a "Dedicated Concierge Contact"?
  All members who have opted for the Retainer Option on their membership (regardless of level) has a dedicated concierge contact at CHORE Masters. In the following conversation you will see just ...
• What is the "Retainer Option"?
  All of our Home Concierge Customers, regardless of level of membership, are eligible to choose a retainer option with their membership. The desired level of membership is selected and paid ...
• Why is my HVAC service call fee higher than the rest?
  Due to the nature of HVAC (Heating, Ventilation, and Air Condition) services, the service rates for those technicians are higher, therefore we must charge our customers more.
• What can I use Prepaid Handyman Hours for?
  We choose our handymen for very good reasons - they're awesome! They are multi-talented Jack-Of-All-Trades working machines. They can do most of the basic repair or maintenance items you may have ...
• What is HOMEFAX?
  CHORE Masters will store all home maintenance and repair records, as well as securely store digital documentaion (photos) of valuables in your home. In the unfortunate case of a catastrophic ...