Frequently Asked Questions > Home Concierge > Why is 24/7 Emergency Support something I should pay for?
It sounds logical that, if the water heater is leaking, you would just call a plumber. But what if your plumber is busy? How many phone numbers for other plumbers do you have on hand? And meanwhile, what about the water now covering your floors? And what about the walls? Are they wet? And how wet? What should be done about that? And what if it's 3:22am?
In emergency situations like this, things get pretty hectic and can often involve multiple service providers. CHORE Masters gives valuable aid in such circumstances: we facilitate everything from the initial emergency response to the complete restoration of any damage that’s taken place. And our time is FREE with your Home Concierge Membership. That’s right. We come to your house, manage and coordinate the Service Providers, and help with whatever is needed until everything is completely back on track.
In February of 2011, a water pipe burst at the home of one of our members. CHORE Masters responded immediately by sending out a representative, whose help was ultimately needed for the entire weekend. Without a Home Concierge Membership, the cost to the homeowner for such a service would have been nearly $1000. Instead, at no charge, CHORE Masters shouldered the weight of the situation, alleviating the homeowner’s stress and sticking with the job until it was resolved to his satisfaction.

